Refund Policy
HyperIris packs are digital files that you can download the moment you pay, so once they've been downloaded we can't take them back. Here's exactly when you can get a refund.
You can get a refund if
- You haven't downloaded the files yet. Email us within 14 days of your purchase and we'll refund you in full.
- The files are broken. If a pack won't download or open, we'll fix it or send working files. If we can't, we'll refund you.
- The pack isn't what was described. If what you received is clearly different from what the pack page describes, we'll refund you.
- You were charged twice for the same pack and license by mistake.
We can't refund
- Packs that have already been downloaded, apart from the cases above.
- Choosing a different license than you meant to. Email us and we'll help you get the right one.
How to ask for a refund
Email support@hyperhuman.studio within 14 days of your purchase with your order number (it's on your Paddle receipt) and a short note about what's wrong. Refunds are issued by Paddle, our reseller, back to your original payment method. Your bank may take a few days to show it.
Your legal rights
Nothing in this policy limits any rights you have under the consumer laws of the country you live in. Purchases are also covered by Paddle's Buyer Terms.
Questions? Email support@hyperhuman.studio.